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Limited Warranty Information

Limited Warranty on Pentair Equipment

This warranty does not cover failures, defects, malfunctions or complaints resulting from any of the following:

  1. Product modifications or adjustments that are not in accordance with purchased equipment’s published installation, operation and/or maintenance manuals.

  2. Not maintaining proper pool and/or spa chemical balance [pH levels between 7.2 and 7.8, with ideal range being between 7.4 and 7.6; Total Alkalinity (TA) between 80 to 120 ppm; Total Dissolved Solids (TDS) less than 2000, not including salt ppm].

  3. Corrosion, erosion, scaling, calcification or other conditions caused by water hardness, chemical imbalance, or lack of product maintenance.

  4. Chemical contamination of combustion air; or improper use of pool/spa chemicals, such as introducing chemicals upstream of the heater or cleaner hose, or through the skimmer.

  5. Abuse, mis-handling, tampering, vandalism, alterations, accidents, fires, floods, storms, earthquakes, power surges, lightning, pets or other animals, insects and/or their hives or nests, negligence, or acts of God.

  6. Not grounding and/or bonding as specified, mis-wiring, loose wiring, cut or kinked wires, loose cable connections, incorrect wire runs, incorrect breaker size, breaker(s) in “off” position, improper wire gauge, moisture in electrical conduit, improper electrical supply, dead batteries, incorrect plumbing, inadequate size of pipe and/or fittings, cross-threading, over-tightening, under-tightening, glue drips or residue, improperly secured covers, improper valve placement or usage, unsynchronized valve actuators, valve actuators in “off” position, improper gas pipe sizing, lack of fuel, inadequate heater vent pipe sizing, programming errors, or removal of in-line filter screens from pool cleaners.

  7. Freezing, corrosion, cracking, overheating, warping, flooding, moisture intrusion or any other condition caused by or related to weather, climate, improper winterization, improper equipment placement, inadequate ventilation, inadequate water circulation, roof run-off, sprinklers, irrigation systems, or lights or other products on or near the pool/spa or pool/spa equipment pad.

  8. Operating the product at water flow rates below minimum, or above maximum, specifications. Operating any product or piece of equipment including, but not limited to, pumps, with insufficient quantities of water.

  9. Improper equipment sizing, or product mis-applications including, but not limited to, unsuitable application of a pool cleaner, or use of residential products on commercial applications.

  10. Dirty, clogged, blocked, covered or obstructed plumbing, cleaner parts, chlorine generator cells or sensors, pump strainer baskets, pump impellers, heater orifices (including blockage by spider webs), heater grills, flue boxes, flue vents or flue collectors, filter elements, or filter breather tubes.

  11. Collateral damage caused by failure of any component including O-rings, pump strainer baskets, DE grids, sand filter laterals, or cartridge elements.

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